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Tough Situations for Technical Communication Managers: Saul Carliner at the STC Summit in Dallas, #stc10

by David CHEN on May 9, 2010 •
categories: video • technical-writing

  1. 1.0 A Few Ways to Make the Next STC Summit Better, #stc10
  2. 1.0 Trending Towards Mobile: Neil Perlin at the STC Summit #stc10
  3. 1.0 What I'm presenting on at the STC Summit in Dallas, #stc10
  4. 1.1 Trust and Transparency: Leadership Day at the STC Summit #stc10
  5. 1.3 Storytelling for User Experience: Whitney Quesenbery at the STC Summit #stc10
  6. 1.4 The Art of Questioning: Rich Maggiani at the STC Summit, #stc10
  7. 1.5 Breaking into the Mobile Market: Joe Welinski at the STC Summit in Dallas, #stc10
  8. 1.6 Embedded Links and Online Reading Accessibility: Whitney Quesenbery and Caroline Jarrett, #stc10
  9. 1.7 Pay-per-Content Versus Free: Char James-Tanny and Bill Swallow at the STC Summit in Dallas, #stc10
  10. 1.8 Upcoming Books from XML Press: Richard Hamilton at the STC Summit in Dallas, #stc10
  11. 1.9 Finding Time to Draw: Ben Minson at the STC Summit in Dallas, #stc10
  12. 2.0 New Variables for Technical Writing Project Managers: Larry Kunz at the STC Summit in Dallas, #stc10
  13. 2.1 Old Guard Versus New Guard: Whitney Hess at the STC Summit in Dallas, #stc10
  14. 2.2 Simple Tips for Website Accessibility: Brenda Huettner at the STC Summit in Dallas, #stc10
  15. 2.3 SXSW Conference Versus STC Summit: Anne Gentle and Janet Swisher at the STC Summit, #stc10
  16. 2.4 The Do-It-Yourself Philosophy: Saul Carliner at the STC Summit in Dallas, #stc10
  17. 2.5 → Tough Situations for Technical Communication Managers: Saul Carliner at the STC Summit in Dallas, #stc10
  18. 2.6 Videocast Gallery from the STC Summit in Dallas, #stc10

In this video interview, I ask Saul Carliner to give practical tips for handling some of the toughest situations that technical communication managers face, including firing, metrics, frank conversations with underperforming employees, and more. Saul gave a two-day workshop at the STC Summit for technical communication managers.

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