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Document 360: #1 Knowledge Base Software

Moving Beyond the TOC in Organizing Help Content -- Illustrated Edition

by David CHEN on May 22, 2013 •
categories: findability

I'm working on some slides for an upcoming presentation and wanted to post them here because they encapsulate a lot of my thoughts about organizing help content and findability. Let me know if you have feedback. I tried to create the slides as a storybook.

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