Information Development World and the Customer Experience -- A Podcast with Scott Abel and Val Swisher
Length: 26 min.
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In this podcast, I talk with Scott Abel and Val Swisher, organizers for the Information Development World conference, about the technical writer's role in the customer experience. The customer experience is a major focus of the Information Development World conference.
The Information Development World conference will be held in San Jose, California on October 22-24, 2014.
Here are some of the topics we talk about in this podcast:
- Details about the Information Development World conference
- The customer experience focus for the conference
- Reasons why the customer experience is sometimes poor
- The technical writer's role and responsibility in relation to the customer experience
- Approaching the customer experience with a unified content strategy
- Workshops available at the conference
- Reasons for organizing a new conference
For more information about Scott, see TheContentWrangler.com. For more information about Val Swisher, see ContentRules.com.
For more information about the conference, which sponsored this podcast, see informationdevelopmentworld.com.
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